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Payment terms

Our payment terms when ordering via purchase order and paying with bank transfer or cheque is 30 calendar days. This is regardless of school holidays. Please make sure this is made clear to your finance department prior to placing any orders to avoid late payment fees.  

We reserve the right to charge for costs and expenses incurred in recovering late payments and to charge interest on overdue amounts at the rate in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.​

If you cannot guarantee due payments over the school holidays we suggest paying directly on the website rather than ordering with a purchase order.​

Accessing your resources

If purchasing Resources directly through the website (i.e. not paying via an invoice) your Resources will be available to download once payment is confirmed and an email to the address provided when the order was placed contains the link to download the files.

​If you are paying for Resources through an invoice, a link to download your Resources will be sent after the order is confirmed.

Please ensure you download the Resources before the link expires.

Returns, exchanges or cancellations

Due to the digital nature of these Resources, we do not accept returns, exchanges or cancellations.

Please note it is your responsibility to check you have the software required prior to purchasing. ​Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

By completing your on-line purchase you are agreeing to be sent an automatic download link for the Resources prior to the14-day cooling off period has ended and are therefore giving your consent to waive the 14-day cooling off period. This means that once the digital download link is sent you are ineligible for a refund unless the product is faulty.  

If the product is faulty we have the opportunity to fix or replace the digital content before you can claim a refund.